Privacy policy
Last updated 29 September 2026
This policy explains what we do with personal information collected through this website. It covers this site only — if you are an employee or an existing contract client, separate notices apply and we will have given you those directly.
Who we are
Poppies Sheffield Limited (“we”, “us”) is the data controller for information collected here. We are registered in England and Wales, company number 17258691, with a registered office at Star House, 43 Division Street, Sheffield, S1 4GE.
For anything in this policy, contact poppies@sheffieldoffice.co.uk or call 0114 550 9090.
What we collect and why
| What | Why | Lawful basis |
|---|---|---|
| Name, company, phone number, email address and type of premises, when you submit the survey form | To call you back, arrange the site visit and send you a written quote | Legitimate interests — responding to a request you made of us |
| Anything you tell us when you phone or email | To answer you and, if it goes further, to prepare a quote | Legitimate interests — dealing with your enquiry |
| Pages viewed, approximate location, device and browser, and how you reached the site — collected through cookies | To see which adverts and pages actually produce enquiries, so we do not waste money on the ones that do not | Consent, for the cookies themselves |
We do not buy contact lists, we do not add you to a mailing list, and we do not sell or rent your details to anyone.
Cookies and analytics
This site uses Google Analytics and Google Ads conversion tracking. These set cookies in your browser that let us count visits, see which advert or search brought you here, and tell whether an enquiry came from a paid click. They do not tell us your name.
You can block or delete cookies in your browser settings at any time. Doing so will not stop you using the site or sending us an enquiry. You can also install Google’s opt-out browser add-on.
The one-off cleaning page also supports Meta Pixel measurement for Facebook and Instagram adverts. It only loads after you accept the Meta measurement cookies. It records page visits and successfully received enquiries, together with browser and device information. We do not include the name, email address, phone number or job description from your form in these Pixel events. You can change your choice using “Cookie settings” on the one-off cleaning page.
If you accept these cookies and send us an enquiry, our website also tells Meta that an enquiry was received. It sends the Meta cookie identifiers, your IP address, your browser type, and your email address and phone number in scrambled form, so Meta can match the enquiry to the advert you saw. It does not send your name or the details of the job. If you reject the cookies, nothing is sent to Meta.
When you submit an enquiry, we also record the campaign tags in the page link and the page you used so we can identify its source in our CRM. This does not require accepting advertising cookies.
Who else sees your information
We use a small number of suppliers to run this site. They only process your information on our instructions.
- Formspree — delivers the survey form to our inbox.
- Google — Analytics and Ads measurement.
- Meta — Facebook and Instagram advert measurement on the one-off cleaning page, when you accept those cookies. See Meta’s privacy policy.
- Pipedrive — stores enquiry contact details, job requirements and source information so our team can follow up.
- Resend — delivers enquiry confirmations and internal follow-up alerts.
- Cloudflare — hosts and serves this website.
- Our email provider — holds the message once it reaches us.
Some of these suppliers are based in, or store data in, the United States. Where that happens, the transfer is covered by the safeguards those suppliers have in place, such as the UK extension to the EU–US Data Privacy Framework or the International Data Transfer Addendum to the standard contractual clauses.
We will also disclose information if the law requires it, or to establish or defend a legal claim.
How long we keep it
- Enquiries that do not become customers: two years from your last contact with us, then deleted.
- Enquiries that become contracts: kept for the life of the contract and for six years afterwards, because that is how long we may need records for tax and for any contractual claim.
- Analytics data: retained on Google’s standard schedule, currently 14 months.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the personal information we hold about you;
- correct anything that is wrong;
- delete it;
- restrict what we do with it, or object to us using it — including objecting to our legitimate interests;
- provide it in a portable format.
Email poppies@sheffieldoffice.co.uk and we will respond within one month. There is no charge.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
If we change how we handle personal information we will update this page and change the date at the top.